Terms of service

1. Overview and acceptance
This website is operated by FloraFly. The terms “we”, “us” and “our” refer to FloraFly, a trading name operated by 金抖传媒（深圳）有限责任公司. By visiting florafly.net or purchasing from us, you agree to these Terms of Service and the policies referenced below. If you do not agree, do not use the website or purchase our products.

2. Eligibility and account information
You must be at least the age of majority in your place of residence to use the Services. You agree to provide current, complete and accurate account, billing, payment and shipping information and to keep your account credentials secure.

3. Products and availability
We make reasonable efforts to display product descriptions, dimensions, colors and photographs accurately. Natural butterfly specimens and handcrafted artwork may show minor variations. Product availability, descriptions and prices may change without notice. We may limit quantities or discontinue products at any time.

4. Orders
An order is an offer to purchase. We may accept, decline, change or cancel an order where necessary, including for suspected fraud, pricing errors, stock issues or shipping restrictions. An order is accepted after payment is processed and we send confirmation. Please review your order carefully before submitting it.

5. Prices and payment
Prices are shown in the currency displayed at checkout. Unless stated otherwise, taxes, shipping, customs duties and import charges are not included. You authorize us and our payment providers to charge the payment method supplied for the total shown at checkout.

6. Shipping and delivery
Delivery times are estimates and may be affected by carriers, customs or events beyond our control. Additional details are available in our Shipping Policy at https://florafly.net/policies/shipping-policy.

7. Returns and refunds
Returns, exchanges and refunds are governed by our Refund Policy at https://florafly.net/policies/refund-policy.

8. Intellectual property
The website and its text, graphics, photographs, product designs, logos and other content are owned by or licensed to FloraFly and are protected by applicable intellectual property laws. You may use the website only for personal, non-commercial purposes and may not copy, reproduce, distribute or exploit its content without written permission.

9. Prohibited uses
You may not use the website for unlawful, fraudulent, harmful or abusive activity; infringe intellectual property or privacy rights; transmit malicious code; scrape or interfere with the website; or attempt to bypass security or access controls.

10. Third-party services and links
Our store is hosted by Shopify and may use third-party payment, analytics, shipping and other service providers. Third-party services are governed by their own terms and policies. We are not responsible for third-party websites or services outside our control.

11. Privacy
Our collection and use of personal information are described in our Privacy Policy at https://florafly.net/policies/privacy-policy.

12. Disclaimers and limitation of liability
To the fullest extent permitted by law, the website and products are provided on an “as is” and “as available” basis except where an express warranty or mandatory consumer right applies. FloraFly and its service providers will not be liable for indirect, incidental, special or consequential loss arising from use of the website or products. Nothing in these Terms limits rights or liabilities that cannot lawfully be excluded.

13. Indemnification
You agree to indemnify FloraFly and its affiliates, employees and service providers against claims or losses arising from your unlawful use of the website or breach of these Terms, to the extent permitted by law.

14. Severability and waiver
If any provision is found unenforceable, the remaining provisions remain effective. A failure to enforce any right is not a waiver of that right.

15. Governing law
These Terms are governed by the laws applicable where our operating company is established, subject to any mandatory consumer protections in your place of residence.

16. Changes
We may update these Terms by posting a revised version on this page. Material changes will take effect as required by applicable law.

17. Contact information
Trading name: FloraFly
Legal entity: 金抖传媒（深圳）有限责任公司
Business registration number: 91440300MA5HEPQ282
Email: hengfeilee656@gmail.com
Business address: Room 404, 4th Floor, Building 3, Zhenxing Building, Meilin Subdistrict, Futian District, Shenzhen, Guangdong, China.